Using ClaimBot AI is completely free.

ClaimBot AI acts as an introducer and receives a referral fee from our partner law firms. If you choose to proceed with a claim, our legal partner will handle it on a no-win, no-fee basis.

Typically, our legal partners deduct a success fee of around 30% of any compensation recovered, although this may vary depending on the case. Please see our Fees page for full details.

ClaimBot AI is free to use. If you choose to proceed with a claim, we introduce you to one of our specialist partner law firms. We receive a referral fee from the law firm if they accept your case. This doesn't affect your legal rights or the amount of compensation you may be entitled to receive.

1. Connect your Gmail account securely.
2. We automatically search your inbox for flight booking confirmations from the past six years.
3. We compare your flights against historical aviation data.
4. If we identify a flight that may qualify for compensation, we'll notify you.
5. If you'd like to proceed, we introduce your claim to one of our specialist legal partners, who handle the claim on your behalf.

You're always free to claim directly with the airline yourself.

ClaimBot AI simply makes the process much easier by automatically finding eligible flights in your inbox, checking them against historical aviation data, and introducing qualifying claims to a specialist aviation law firm.

If the airline disputes the claim, our legal partners handle the process on your behalf.

Yes.

If you choose to keep ClaimBot AI connected to your inbox, we'll continue monitoring future flight booking confirmations. If a future flight may qualify for compensation, we'll notify you.

You remain in control and can disconnect ClaimBot AI from your inbox at any time.

No.

ClaimBot AI is a technology platform that helps identify potential compensation claims and introduces them to specialist law firms. We don't provide legal advice or pursue claims ourselves.

No.

ClaimBot AI identifies flights that may qualify for compensation based on historical flight data. If you choose to proceed, one of our specialist legal partners will review your claim, provide legal advice where appropriate, and handle the claim on your behalf.

UK261 and EU261 generally cover:

• Flights departing from a UK or EU airport (regardless of airline), or
• Flights arriving into the UK or EU on a UK or EU airline.

You may be entitled to compensation if your flight:

• Arrived 3 or more hours late
• Was cancelled without sufficient notice
• You were denied boarding

Eligible passengers may receive fixed compensation of up to €600 per passenger, depending on the flight distance and the length of the delay.

The exact amount depends on the circumstances of the flight and whether compensation is legally payable.

No.

Some delays are caused by extraordinary circumstances outside the airline's control, such as severe weather or certain air traffic control restrictions.

Our legal partners assess these factors before proceeding. If you're unsure whether your delay was caused by extraordinary circumstances, it's always worth letting our legal partners review it — many claims that initially appear excluded turn out to qualify.

In the UK, you can generally claim for flights taken within the last six years.

ClaimBot AI searches your inbox for booking confirmations covering the full six-year period.

The regulation covers flights operated by any airline departing from a UK or EU airport, and flights arriving into the UK or EU operated by a UK or EU airline.

Flights arriving into the UK or EU on non-UK/EU airlines from outside those regions are generally not covered.

Flights included in a package holiday may still qualify under UK261/EU261. However, you may also have separate rights against the tour operator. ClaimBot AI focuses specifically on the flight compensation element. Our legal partners can advise whether your specific situation qualifies when they review your case.

No problem.

ClaimBot AI checks historical aviation records to determine the actual arrival delay, so you don't need to remember the details yourself.

Generally, yes — compensation under UK261/EU261 is available to passengers who were actually present at the airport and affected by the delay or cancellation. If you were booked on a flight but didn't travel for unrelated reasons, you may not be eligible. Our legal partners will confirm this when they review your case.

Usually, yes.

If multiple passengers travelled on the same booking and are eligible, compensation may be available for each passenger.

If a family member or friend travelled on the same flight, they may also be entitled to compensation. They would need to connect their own ClaimBot AI account, or they can manually add the flight from their account using the flight number and travel date.

ClaimBot AI searches your inbox for eligible flights.

If we identify a potential claim, we'll notify you and show you the flight details.

If you'd like to proceed, we'll introduce your case to one of our specialist legal partners, who will review the claim and deal directly with the airline.

Very little.

Our legal partners handle almost all of the claim process. They may occasionally ask you to confirm some information or sign documentation before submitting your claim.

Timescales vary depending on the airline and whether the claim is disputed.

Some claims settle within weeks, while others may take several months.

Your legal partner will keep you updated throughout the process.

If you've already submitted a claim for a particular flight, you shouldn't submit it again.

When reviewing your flights, you can simply ignore or remove any claims you've already dealt with.

If the booking confirmation was sent to someone else's email address, ClaimBot AI may not be able to find it automatically.

You can manually add missing flights from your account or ask the person who booked the trip to forward the booking confirmation email to you before connecting your inbox.

Yes.

If ClaimBot AI doesn't automatically find one of your flights, you can manually add it using your flight number and travel date. We'll check it against historical aviation data in exactly the same way as automatically discovered flights.

Yes.

Your dashboard displays all of the flights ClaimBot AI has identified from your connected inbox, together with their current eligibility and claim status. You can review each flight individually and decide whether to proceed.

Not every delayed or cancelled flight qualifies for compensation.

Some flights don't meet the legal requirements under UK261 or EU261, while others may have been disrupted by extraordinary circumstances outside the airline's control. If you're unsure why a flight isn't eligible, our legal partner will be able to advise if you decide to proceed.

ClaimBot AI can only identify flights where the booking confirmation email is available in your connected inbox.

If a booking confirmation was sent to a different email address, has been permanently deleted, or isn't recognised automatically, the flight may not appear. You can manually add any missing flights at any time.

ClaimBot AI needs read-only access so it can locate your flight booking confirmation emails.

Without access to your inbox, we can't automatically identify flights you've taken or verify the booking details needed to assess whether compensation may be available.

No.

ClaimBot AI is designed specifically to identify flight booking confirmation emails.

It doesn't read, analyse or store unrelated personal correspondence.

Only the information needed to identify potential claims—such as your flight date, airline and booking reference—is extracted.

Yes.

ClaimBot AI is Google Verified and has successfully completed Google's Cloud Application Security Assessment (CASA) for applications accessing Gmail data.

We use encryption and industry-standard security practices to protect your information.

Your data is only used to identify potential flight compensation claims and, if you choose to proceed, to share the necessary information with your chosen legal partner.

No.

ClaimBot AI only has read-only access.

It cannot:

• Send emails
• Delete emails
• Modify emails
• Change your mailbox in any way

Yes.

You can disconnect ClaimBot AI from your inbox at any time through your account settings.

You can also remove access directly through your Google Account permissions page.

Disconnecting your inbox stops any future monitoring but won't affect claims already in progress.

ClaimBot AI currently supports Gmail.

Support for additional email providers may be added in the future.

You can permanently delete your ClaimBot AI account from your account settings.

Deleting your account removes your personal information from our platform in accordance with our Privacy Policy. Any ongoing claims that have already been transferred to one of our legal partners will continue to be managed by them.

Deleting your account removes your ClaimBot AI profile and disconnects any connected email accounts.

If you've already instructed one of our legal partners to pursue a claim, deleting your ClaimBot AI account won't automatically cancel that claim. You'll need to contact the law firm directly if you wish to withdraw your instruction.

If your claim is unsuccessful, you pay nothing.

If compensation is recovered, the legal partner deducts their agreed success fee before sending the remaining balance to you.

Our partner law firms typically charge around 30% of any compensation recovered.

The exact fee will be explained before you instruct the law firm.

No.

You're free to:

• Claim directly with the airline
• Use another solicitor or claims service
• Decide not to pursue the claim

ClaimBot AI simply introduces your claim to a specialist legal partner.

If you choose to proceed, your claim will be referred to one of our specialist partner law firms with experience in flight compensation claims.

The law firm will review your case, confirm whether it meets the legal requirements, and manage the claim directly with the airline.

Yes.

You're under no obligation to use the legal partner introduced by ClaimBot AI. You're free to pursue your claim directly with the airline or instruct another solicitor if you prefer.

ClaimBot AI compares your booking information against independent historical aviation data.

While this provides a strong indication that a claim may exist, only our specialist legal partners can confirm whether compensation is legally payable.

If a booking confirmation isn't in your connected inbox, ClaimBot AI won't be able to detect it automatically.

You can manually add the flight using the Add Missing Flight feature.

Our eligibility checks are based on historical aviation data and the information available at the time of scanning.

If you believe a flight has been assessed incorrectly, you can manually submit it for review or contact our support team. Our specialist legal partners will make the final decision on whether compensation may be available.

Yes.

As long as the booking confirmation email is in your inbox, ClaimBot AI can usually identify flights booked through airlines, travel agents or online travel websites.

If the email has been permanently deleted, ClaimBot AI may not be able to identify that flight automatically.

However, many users are surprised how many old booking confirmations remain in their inbox, so it's still worth connecting your account.

In some cases it can take a short while for ClaimBot AI to complete its search, particularly if you have a large mailbox.

If the flight still doesn't appear after the scan has completed, you can add it manually using the Add Missing Flight feature.

No.

Airlines cannot refuse future bookings simply because you've exercised your legal rights under UK261 or EU261.